Last Updated: 19.07.2026

1. General Provisions

1.1. Seller: TrueFi Information Technology Limited, a company registered in accordance with Hong Kong law, registration number 77948679, legal address: Room A133, Unit 1, 15/F, Block A, Wah Sang Building, 14-18 Wong Chuk Yeung Street, Fo Tan, Hong Kong, email: legal@paytrue.solutions.

1.2. Website: https://go.paytrue.solutions/ (hereinafter referred to as the "Site"), through which digital goods (in-game currency and virtual items) are sold.

1.3. Goods: Virtual in-game currency "Diamonds" for the BIGO LIVE app and other digital items made available on the Site.

1.4. Buyer: Any individual who has placed an order and paid for digital goods on the Site.

1.5. Offer: This public proposal by the Seller to any person to conclude a purchase and sale agreement for digital goods (hereinafter - the "Agreement") on the terms set forth below.

1.6. Acceptance: Full and unconditional acceptance of the Offer terms by the Buyer, expressed in placing an order and completing payment for the Goods.

1.7. This Offer is public and valid until revoked by the Seller. The Seller reserves the right to amend the terms of this Offer without prior notice. All changes take effect from the moment of publication on the Site.

2. Subject of the Agreement

2.1. The Seller undertakes to provide the Buyer with digital goods (in-game currency and virtual items for the BIGO LIVE app), and the Buyer undertakes to pay for and accept the specified goods in accordance with the terms of this Offer.

2.2. All digital goods are delivered electronically to the Buyer's designated BIGO LIVE account.

2.3. The Seller is an independent service provider and is not the developer or operator of the BIGO LIVE app.

3. Order Placement and Agreement Conclusion

3.1. Acceptance of the Offer is considered complete at the moment the Buyer places an order and completes payment. From this moment, the Agreement is considered concluded.

3.2. The Buyer places an order on the Site by:

  • Selecting the desired Goods;
  • Providing the correct App account ID (BIGO ID) and any other required information.

3.3. By placing an order, the Buyer confirms that they:

  • are a legally capable person;
  • are familiar with the terms of this Offer and accept them without reservation;
  • provide accurate, complete, and up-to-date information;
  • agree to the processing of personal data for contract execution purposes.

4. Price and Payment

4.1. The price of the Goods is set by the Seller and indicated on the Site. The Seller has the right to change prices without prior notice.

4.2. Payment is made via non-cash methods through the Seller's partner payment systems.

4.3. The Buyer's payment obligation is considered fulfilled at the moment funds are credited to the Seller's account or its payment partner's account.

4.4. The right to use the digital goods is transferred to the Buyer immediately after successful payment and delivery confirmation.

5. Delivery Procedure

5.1. The Seller undertakes to deliver the Goods to the Buyer's specified BIGO LIVE account within a reasonable time after payment confirmation.

5.2. Standard delivery time: usually within 10 minutes after payment. In case of technical delays, delivery may take up to 72 hours.

5.3. The Seller is not responsible for delivery failure due to incorrect, incomplete, or outdated account information (BIGO ID) provided by the Buyer.

6. Refund and Cancellation Policy

6.1. Refunds are considered only in the following cases:

  • A technical error on the Seller's side (e.g., double charging, or failure to deliver within 72 hours);
  • The Goods were not delivered due to a system error confirmed by the Seller.

6.2. NO REFUND will be issued if:

  • The Goods have been successfully delivered to the specified BIGO LIVE account;
  • Delivery failed due to incorrect or incomplete information provided by the Buyer;
  • The Buyer changes their mind or is dissatisfied after payment;
  • Issues arise from the BIGO app server problems, account suspension, updates, or any action by the app operator.

6.3. To request a refund for an eligible case, the Buyer must contact the Seller at finance@paytrue.solutions within 3 (three) days of the order date, providing the order number and proof of payment.

7. Liability

7.1. The Seller is not liable for:

  • Delays or delivery failures caused by the app operator (BIGO) or third-party payment systems;
  • Losses resulting from the Buyer providing incorrect or incomplete account information;
  • Service interruptions or data loss due to force majeure events (e.g., wars, natural disasters, cyber-attacks, actions by app operators).

7.2. The Seller's aggregate liability for any claim shall not exceed the amount paid by the Buyer for the order giving rise to the claim.

7.3. The Site and Services are provided "as is" and "as available" without warranties of any kind.

8. Governing Law and Dispute Resolution

8.1. For Buyers from the Russian Federation and CIS countries, relations are governed by the legislation of the Russian Federation.

8.2. For Buyers from other countries, Hong Kong law applies, including the Sale of Goods Ordinance (Cap. 26) and the Electronic Transactions Ordinance (Cap. 553).

8.3. All disputes shall be resolved through negotiations. If no agreement is reached within 30 (thirty) days, disputes shall be settled in a competent court in accordance with applicable law.

9. Seller's Details

TrueFi Information Technology Limited

Registration No.: 77948679

Address: Room A133, Unit 1, 15/F, Block A, Wah Sang Building, 14-18 Wong Chuk Yeung Street, Fo Tan, Hong Kong

Email: legal@paytrue.solutions

Website: https://go.paytrue.solutions/

10. Contact Information

For questions regarding this Offer, please contact us at:

General inquiries: legal@paytrue.solutions

Refund requests: finance@paytrue.solutions