Privacy Policy

1. Introduction

This Privacy Policy explains how TrueFi Information Technology Limited ("we," "us," or "our") collects, uses, stores, and protects your personal information when you use our Site and Services.

2. Information We Collect

2.1 Information You Provide:

• Account Data: Email address.
• Transaction Data: Order history, App account details (region, character ID) provided for delivery.
• Contact Data: Name, email, phone number (if provided when contacting support).
• Payment Token Data: For faster future purchases, if you choose to save your payment method, our payment partner will use tokenization. We only receive and store a secure payment token (a random string representing your payment method). We do not process, receive, or store your full primary account number (PAN), card expiration date, or CVV code.

2.2 Information Collected Automatically:

• Technical Data: IP address, browser type, device identifiers, access times.
• Cookies and Similar Technologies: As described in Section 5.

3. How We Use Your Information

We use your information to:

• Create and manage your account.
• Process orders, deliver digital goods, and provide customer support.
• Communicate with you about orders, service updates, or policy changes.
• Prevent fraud and abuse.
• Improve our Site and Services (using anonymized or aggregated data).

4. How We Share Your Information

4.1 Necessary Sharing:

• With the App Operator: We share necessary order details (App ID, item purchased) to fulfill your purchase.
• With Service Providers: We share data with trusted providers for payment processing, hosting, and customer support under strict contractual obligations.

4.2 Legal Compliance:

We may disclose information if required by law or to protect our rights and safety.

5. Cookies and Tracking Technologies

• 5.1 We use necessary cookies for site functionality (e.g., login sessions). These cannot be disabled.
• 5.2 We use analytics cookies to understand site usage. We only share anonymized data with these providers.
• 5.3 You can manage non-essential cookies through your browser settings or our initial consent banner.

6. International Data Transfers and Localization

• 6.1 Our primary servers are located in UAE. Your data may be processed outside your country of residence.
• 6.2 Compliance with Local Laws: We are committed to complying with all applicable data protection laws in the jurisdictions where we operate. This includes, where required by law (such as in certain countries with data localization requirements), ensuring that personal data is stored and processed on servers physically located within the territory of the relevant country. We implement appropriate technical and organizational measures to fulfill these obligations.

7. Data Security and Retention

We implement appropriate technical and organizational measures (encryption, access controls) to protect your data. We retain your information only as long as necessary for the purposes stated or as required by law.

8. Your Data Protection Rights

Depending on your location, you may have rights under laws like the GDPR, including the right to access, correct, delete, or restrict processing of your data, and to withdraw consent. To exercise these rights, contact us at legal@paytrue.solutions.

9. Children's Privacy

Our Services are not directed to individuals under the age of 16. We do not knowingly collect data from children. If we become aware of such collection, we will delete it promptly.

10. Changes to This Policy

We may update this policy. We will notify you of material changes by posting the new policy on the Site with an updated date.

11. Contact Us

For privacy-specific inquiries, please contact our Data Protection Officer at:

Company: TrueFi Information Technology Limited

Email: legal@paytrue.solutions

Address: RM a133 of unit 1, 15/f, block a, Wah Sang bilding, no.14-18 Wong Chuk Yeung street, Fo Tan district, Hong Kong.